Refund policy

Return & Refund Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in its original packaging, with proof of purchase.

To start a return, please contact us at support@gimpets.com.
Return instructions and the return address will be provided after your request is reviewed and approved.

Items sent back without prior authorization will not be accepted.

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Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and provide a suitable resolution.

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Non-Returnable Items

Due to hygiene and safety reasons, first aid and emergency products that have been opened or used cannot be returned.

We do not accept returns for:

• Opened or used first aid kits

• Sale items or gift cards

If you have questions about eligibility, please contact us before requesting a return.

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Return Shipping

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.